information

Privacy Policy

Last Updated: 11/03/2026

Introduction

This privacy policy sets out how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you. It applies to your use of our website and explains how we collect, use, disclose, and protect your personal data when you visit our website. This privacy policy is issued on behalf of Reliance Precision Limited (Company number: 171578 England and Wales) and Reliance Precision Manufacturing (Ireland) Limited (Company number: 29061 Ireland) so when we mentioned ‘Reliance’, ‘we’, ‘us’ or ‘our’, we are referring to these companies.

Reliance is committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General data protection regulation (EU GDPR).

What is Personal Data?

Personal data is defined by the UK General Data Protection Regulation UK General Data Protection Regulation (UK GDPR) and the EU General data protection regulation (EU GDPR). as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified, or that can be uniquely associated with you. Personal data includes information such as your name and contact details, but it also covers other information such as identification numbers, electronic location and biometric data, financial and account information and other online identifiers.

What Personal Data We Collect

Depending on how you use our website, or the nature of your business relationship with us, we may collect certain personal and non-personal information. For more details about our use of cookies and similar technologies, please refer to our Cookie Policy. We may collect and process the following categories of personal data:

Identity Data: Includes full name and company name.

Contact Data: Includes email address and telephone numbers.

Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data: Includes information about how you use our website, products and services such as pages viewed, time spent, links clicked etc.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Collect Your Data

We collect personal and non-personal data through various methods, including but not limited to:

Direct Interactions: When you voluntarily provide information by filling out contact forms, making enquiries, or communicating with us through any channels such as email or phone.

Automated Technologies: As you navigate and interact with our website, we automatically collect technical information about your device, browser, IP address, and browsing behaviour through cookies, web beacons, and other similar tracking technologies. For detailed information on these technologies and how we use them, please refer to our Cookie Policy.

How We Use Your Personal Data

Under the UK General Data Protection Regulation (UK GDPR) and other and the EU General data protection regulation (EU GDPR), we must have a lawful basis for processing your personal data. These lawful bases include your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests, provided these do not override your fundamental rights and freedoms.

We use your personal data for the following purposes:

Responding to Enquiries and Providing Customer Support: To effectively manage and respond to your requests, questions, and feedback.

Improving Our Website and User Experience: To analyse how our website is used and to make enhancements that improve your experience.

Marketing Communications: To send you promotional materials, offers, and updates, but only where you have given your explicit consent. You can withdraw your consent at any time.

Compliance with Legal and Regulatory Obligations: To fulfil any applicable legal, regulatory, or contractual requirements.

To Manage our Relationship with You: Including notifying you about changes to our terms or privacy policy or asking you to leave a review or take a survey.

We will only process your personal data when we have a valid lawful basis, including:

Consent: Where you have given clear and explicit permission for us to process your data for specific purposes.

Performance of a Contract: Where processing is necessary to fulfil our contractual obligations to you.

Legal Obligation: Where we are required by law to process your data.

Legitimate Interests: Where it is necessary for our legitimate business interests, such as improving our services, provided that your rights are not overridden.

Sharing Your Data

We may share your personal data with third parties, including:

  • IT and system administration service providers.
  • Professional advisers (e.g., legal, financial).
  • Regulatory bodies, if required by law.

If any of your personal data needs to be shared with a third-party, as outlined above, we will take appropriate measures to ensure it is processed securely and in compliance with your rights, our legal obligations, and those of the third-party.

International Data Transfers

If we need to share your personal data with a third-party we will ensure that such data is only shared when it is lawful to do so under the UK General Data Protection Regulation (UK GDPR) or EU General data protection regulation (EU GDPR). This includes taking appropriate technical and organisational measures to ensure your data is processed securely and only for the specified, explicit, and legitimate purposes for which it was collected.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including legal, accounting, or reporting obligations. Retention periods may vary depending on the type of data and its purpose. Details of retention periods can be requested by contacting us.

Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR) and the EU General data protection regulation (EU GDPR), you have a number of rights in relation to your personal data. These include the right to:

  • Access the personal data we hold about you.
    Request correction of any inaccurate or incomplete data we hold.
  • Request erasure of your personal data (commonly known as the “right to be forgotten”), where there is no lawful reason for us to continue processing it.
  • Object to processing of your data where we are relying on a legitimate interest (or those of a third-party), and you feel the processing impacts your fundamental rights and freedoms.
  • Request restriction of processing of your personal data in certain circumstances.
  • Request the transfer of your personal data to you or to a third-party (known as the right to data portability).
  • Withdraw consent at any time where we are relying on your consent to process your data. This will not affect the lawfulness of any processing carried out before you withdraw consent.
  • Lodge a complaint with the UK ICO or Irish Data Protection Commission if you believe we have not handled your data in accordance with the law.

UK ICO: www.ico.org.uk
Irish DPC: www.dataprotection.ie

If you wish to exercise any of these rights, please contact steve.walton@reliance.co.uk

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access is limited to those who have a business need to know.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, or applications. Please be aware that we do not control these third-party sites and are not responsible for how they collect, use, or share your personal data. Clicking on those links or enabling such connections may allow third parties to collect or share data about you.

We strongly recommend that you review the privacy policies and terms of use of any third-party websites you visit, as their data protection practices may differ from ours. We do not accept any responsibility or liability for their policies or processing of your personal data.

Cookies

We use cookies and similar tracking technologies on our website to improve functionality, enhance your browsing experience, analyse site traffic, and personalise content.

These technologies help us understand how users interact with our site and enable certain features to function properly.

Some cookies are essential for the operation of the website, while others are used only with your consent to support performance, functionality, or targeted advertising.

For detailed information about the types of cookies we use, the purposes for which we use them, and how you can manage or withdraw your consent at any time, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. When we make significant changes, we will post the updated policy on this page with a revised effective date.

Where appropriate and feasible, we will also notify you of material changes directly by email or through other communication channels to ensure you are informed about how your personal data is handled.

We encourage you to review this Privacy Policy regularly to stay informed about our data protection practices.

Contact Details

If you have any questions about this privacy policy or how we handle your personal data, please contact our Data Protection Officer.

Name: Steve Walton
Phone: +44 (0) 1484 601000
Email: steve.walton@reliance.co.uk
Postal Address: Rowley Mills, Penistone Road, Lepton Huddersfield, HD8 0LE